University Multi-Department E-Correspondence & Workflow Platform
Multi-department internal correspondence engine connecting 12 academic and administrative faculties, eliminating 40% of email bottlenecks.
The situation & problem
Inter-departmental requests, official letters, and student petitions were lost in unstructured email threads and paper dossiers.
The operational constraints
Strict hierarchical approval chains (dean, vice-president, department head), digital signature auditability, and bilingual interface.
Architectural tradeoffs & what was refused
An off-the-shelf ticketing tool that could not represent university administrative hierarchy.
What I built & shipped
Secure portal with multi-tier role-based access, automated document versioning, encrypted approval signatures, and SLA tracking dashboards.
Architecture & stack
Next.js, TypeScript, PostgreSQL, Prisma, Tailwind CSS, Docker.
Result & measurable impact
Reduced inter-departmental document turnaround time and eliminated 40% of administrative email overhead across 12 faculties.
Next iterations & roadmap
Automated OCR extraction and classification for incoming external physical government mail.
System surfaces & interface captures
Hover and click any record to open the full-resolution pixel inspector with zoom lens and 1:1 precision.
Have a similar constraint?
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